Terms of Use · Lavenda

Lavenda is a space for gentle self-care and relaxation. You choose your lessons and your pace. We do not promise medical benefits or changes to your appearance.

Your photos belong to you. Plus is an optional, auto-renewing App Store subscription; deleting the app or its data does not cancel it.

These Terms govern your use of the Lavenda iPhone app and this website. “Lavenda”, “we” and “us” mean the operator identified in the Contact section. By using the app or website, you agree to these Terms. If you do not agree, please stop using them.

1. About Lavenda

Lavenda offers six selectable, guided face-care lessons, flexible scheduling, optional reminders and a private photo diary. It is intended to help you make time for self-care and relaxation.

Lavenda is not a medical service, medical device, treatment or diagnostic tool. It does not assess attractiveness, analyse or score your face, or promise to change facial features. Photos and practice history are personal records, not evidence of an effect or a clinical result.

2. Eligibility and safe practice

You must be at least 18 and able to enter an agreement where you live. The app is intended for adults.

Read and follow the safety guidance before practising. Confirming a purchase or restoring a subscription is not acceptance of the practice safety rules.
Use light, comfortable touch. Do not practise on painful, injured or irritated areas. Stop if you experience pain, irritation, dizziness or feel unwell.
If you have a relevant health or skin condition, have had surgery or a recent cosmetic procedure, seek advice from a qualified professional before practising.
You may pause, skip or stop a lesson. Never push through discomfort to finish a session.

Our content does not replace professional advice or emergency care. No particular wellbeing or appearance outcome is guaranteed.

3. Access and your data

Core practice records, your schedule and diary photos are stored on your device. Keep access to your device secure. Do not assume that reinstalling the app or signing in will restore local records or photos; photos are excluded from device backups. The Privacy Policy explains local data and any connected services.

Where account sign-in is available, Lavenda uses Sign in with Apple. Sign-in does not buy a subscription, restore a purchase or replace the practice safety confirmation. Features depend on the version and services available to you.

4. Lavenda Plus, payment and cancellation

Lavenda Plus unlocks guided practice. Lesson introductions, the calendar, the photo diary, settings and data deletion remain accessible without Plus. Access to paid practice is based on a verified subscription.

Purchases are made through the Apple App Store and charged to your Apple Account. We do not receive your card details.
The purchase screen shows the price, currency, billing period, included access and any eligible introductory offer before you confirm. Trial availability and duration depend on the offer Apple shows you; these Terms do not grant a trial.
Subscriptions renew automatically unless cancelled. To avoid a renewal or trial charge, cancel at least 24 hours before the current period or trial ends. Apple may charge for renewal within 24 hours before the period ends.
Manage or cancel in iPhone Settings → your name → Subscriptions, or open Apple subscription settings. Cancellation stops future renewal; access follows the period confirmed by Apple.
Deleting Lavenda, local data or an account does not cancel a subscription. Cancel separately with Apple.
Use Restore Purchases in the app with the Apple Account used to buy the subscription. A successful restore confirms eligible access; it is not a new charge.
Request App Store refunds from Apple. Eligibility follows Apple's policies and applicable consumer law.

5. Licence and acceptable use

Subject to these Terms and Apple's applicable usage rules, you receive a limited, personal, non-exclusive, non-transferable licence to use Lavenda for non-commercial purposes. The app, its branding, design and lesson content remain the property of their respective owners. Apple's standard licensed application agreement applies to the App Store licence where applicable.

Do not misuse the support form, overload the service, attempt to access another person's data, bypass access protections, distribute unlawful content or copy and resell the app or its lessons. Nothing in this section restricts activities that applicable law expressly permits.

6. Your photos and exports

Your photos remain yours. Lavenda does not upload your diary to our servers or request a licence to use your photos for advertising or model training. If you export your local data, the archive includes diary photos and personal records. Choose recipients carefully: once you send an export to another app, person or storage service, their handling is outside Lavenda's control.

The support form accepts text, not photo attachments. Please do not include passwords, payment credentials, photographs or sensitive medical details in a request.

7. Availability and ending use

You may stop using Lavenda at any time. Use the app's data controls to delete local photos or all local data, and contact support about information you submitted to us. Removing the app alone does not erase support correspondence or cancel a subscription.

We may update features or suspend access for misuse, security reasons or legal requirements. We do not guarantee uninterrupted or error-free availability. Changes to paid services remain subject to your subscription terms and applicable consumer rights.

8. Your rights and liability

To the extent permitted by law, Lavenda is provided “as is” and “as available”, without a promise of a particular result. We are not liable for indirect or consequential loss to the extent such exclusion is lawful.

Nothing in these Terms excludes mandatory consumer rights, liability for fraud or deliberate misconduct, or liability that cannot legally be limited, including for personal injury where applicable. These Terms do not require you to waive legal protections in the place where you live.

9. Changes to these Terms

We may update these Terms and change the date above. We will give appropriate notice of material changes and seek agreement where required. Material changes to practice safety rules require a new confirmation in the app before practice.